Option from the available model range. After the introduction of Lucy, the conversion of the Skoda website increas by 400%. Voice Robots and Call Handling By 2027, the market for voice robots will reach almost $100 billion . One of the key drivers here is the use in communications between business and customers. that after connecting a voice robot, the number of attract customers increases by an average of 22%. More than half of the companies-users on outgoing calls increas their sales by an average of 34%. Therefore, two-thirds of organizations see the future behind such robots and plan to increase their costs. How it works MegaFon uses voice AI.
The study by MegaFon and ORO states
Which 99.5% of interlocutors mistake for a person. At first, the technology was us for internal tasks. Then, on its basis, they creat a product for business Argentina Mobile Number List Voice Robot”. Phrases for the robot are record by professional speakers. Each question has several possible answers. To make the replicas as similar as possible to colloquial speech, they even include minor errors. improve logic and form new scenarios for machine learning. Scripts for calls are test in parallel: with a robot and live operators. departments, companies with a high flow of support calls or a large customer base. For example, banks, retailers and hotel chains. The service can inform about events, remind you of schul appointments and visits.
Scriptologists analyze conversation records
Receive calls to the contact center and, of course, sell. Recently, voice robots have become even more actively us. In some countries, waiting times for calls to BT Lists customer services have tripl since the start of the pandemic, and staff turnover in some companies has increas from 50% to 300%. Many Russian companies have similar problems – high turnover, lack of experienc operators, long waiting times on the line. A study by MegaFon and ORO shows that these problems are also solv by voice AI. With their help, the business seeks to optimize.
