How it works MegaFon uses voice AI, which 99.5% of interlocutors mistake for a person. At first, the technology was us for internal tasks. Then, on its basis, they creat a product for business – “Voice Robot”. Phrases for the robot are record by professional speakers. Each question has several possible answers. To make speech, they even include minor errors. Scriptologists analyze conversation records, improve logic and form new scenarios for machine learning. Scripts for calls are test in parallel: with a robot and live operators. are telemarketing departments, companies with a high flow of support calls or a large customer base. For example, banks, retailers and hotel chains.
The main users of the product
The service can inform about events, remind you of Indian Phone Number List schul appointments and visits, receive calls to the contact center and, of course, sell. Recently, voice robots have become even more actively us. In some countries, waiting times to call customer services have tripl since the start of the pandemic, and employee turnover has increas from 50% to 300% in some companies. Many Russian companies have similar problems , long waiting times on the line. A study by MegaFon and ORO shows that these problems are also solv by voice AI. With their help, the business seeks to optimize the workload of staff, while improving the quality of service, and in 70% of cases successfully achieves these goals Modern infrastructure.
High turnover lack of experienc operators
The main requirement for infrastructure for BT Lists communications is that it must work flawlessly 24/7. This applies to all channels of interaction with customers – from the site, and hence the physical or cloud servers on which it is host, to push message services and voice communication channels. Business is increasingly choosing a virtual infrastructure, including when it comes to simple voice communications. A study of 500 Russian companies indicates that the first place in importance is still occupi by basic voice services (number 8-800.