Customers are satisfi with the services provid. This is also one of the incentives for the growing popularity of platforms. The customer and the contractor communicate in the messenger, by phone and then in person. To the transaction until the moment of its completion. Request certificates, confirmation of experience, examples of work perform. And only after that – make a decision and agree or not agree to the deal. Why in some industries – such as construction and renovation, services of domestic staff or care for animals – the share of online orders remains low.
Why do we ne a portrait of the performer
Construction and repair are usually expensive and Malaysia Phone Number List complex projects. And the higher the cost of work and complexity, the longer and more carefully the customer will choose the contractor. There are always more people who want to re-paste wallpaper, change windows or re-lay laminate flooring than those who want to build a house. Therefore, the number of orders in the category “Cosmetic repairs” is higher than in the category “Construction, overhaul”. In the first case, the penetration of online orders is 44%, in the second – only 34%. Domestic staff, animal care are also complex services. When we choose a person who will walk our dog or cleaning, we must trust him.
Whom we will leave the keys to the apartment
Therefore usually the customer considers several BT Lists candidates and approaches the choice more carefully. Where does “social rating” come from? – Many act on “Avito” in several roles – the seller, the buyer, the applicant, the performer. How does this affect transactional interactions and user behavior? – If you rent an apartment after renovation and are looking for reliable tenants, you can evaluate them not only by communicating with you, but also by their profile on Avito. With a high probability, they have already sold something on the site, provid services, or somehow prov themselves. When a person has one profile for different roles, he has responsibility.